Privacy policy

At Pilatesera, operated by Kyonex LLC, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

Please read this policy carefully. If you have any questions or concerns, please contact us at support@pilatesera.shop.

Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment providers)
  • Order history and transaction details
  • Device information and browsing data (IP address, browser type, pages visited)

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders (including delivery of equipment such as mowers, generators, and tools)
  • To communicate with you regarding your orders, shipping, and returns
  • To respond to your questions and customer support requests
  • To improve our store, products, and shopping experience
  • To comply with legal obligations
  • To send updates or promotional offers (only if you have opted in)

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With shipping carriers to fulfill and deliver your orders
  • With payment processors to securely process your transactions
  • With service providers who assist us in operating our store (under strict confidentiality agreements)
  • When required by law or to protect the rights, property, and safety of Pilatesera, our customers, or others

Cookies and Tracking Technologies

Our store uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Understand how you interact with our website
  • Improve functionality and performance

You can disable cookies through your browser settings. However, this may affect certain features of the store.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights

Depending on your location, you may have the following rights:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications at any time
  • The right to file a complaint with a data protection authority

To exercise any of these rights, please contact us at support@pilatesera.shop.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe that we have collected such information, please contact us immediately and we will take appropriate steps to delete it.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Legal Business Name: Kyonex LLC
Business Address: 5830 E 2nd St Ste 7000, Casper, WY 82609, United States
Email: support@pilatesera.shop
Phone: +1 (859) 210-9199
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM