Terms of service

Welcome to Pilatesera, operated by Kyonex LLC. By accessing or using our website and placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully before using our store.

If you do not agree to these terms, please do not use our website or place an order.

1. General

These Terms of Service apply to all users of our website, including browsers, customers, and anyone who accesses or uses our store in any capacity. Pilatesera reserves the right to update, change, or replace any part of these terms at any time. It is your responsibility to check this page periodically for changes.

2. Eligibility

By using our website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. Our products are intended for customers located within the United States.

3. Products

We sell a variety of equipment, including lawn mowers, generators, and general tools.

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction at our discretion. All product descriptions, images, and pricing are subject to change at any time without notice.

We strive to display our products as accurately as possible. However, we do not guarantee that product descriptions, specifications, or other content are complete, accurate, or error-free.

4. Pricing and Payment

All prices listed on our website are in United States Dollars (USD). We reserve the right to change prices at any time without prior notice.

Payment must be received in full before an order is processed and shipped. We accept major payment methods available at checkout. All transactions are processed securely through our payment providers.

5. Orders

By placing an order, you are making an offer to purchase the selected products. We reserve the right to refuse or cancel any order at our discretion, including:

  • Orders suspected of fraud
  • Orders placed for resale without authorization
  • Orders with incorrect pricing or product information

Once your order is placed, you will receive a confirmation email. This does not guarantee fulfillment if issues such as stock availability or payment verification arise.

6. Shipping

We offer shipping within the United States. Orders are typically processed within 1 to 3 business days, with delivery times ranging from 3 to 10 business days depending on the item and shipping method.

Large or heavy items (such as generators or riding mowers) may be delivered via freight carriers and may require scheduling and a signature upon delivery.

Pilatesera is not responsible for delays caused by shipping carriers or circumstances beyond our control.

7. Returns and Refunds

Our Return and Refund Policy is available on a separate page and forms part of these Terms.

In summary, we accept returns within 30 days of delivery, provided items are returned in their original condition and packaging. Some exclusions may apply for used or damaged equipment.

8. Intellectual Property

All content on our website—including text, images, logos, graphics, and product descriptions—is the property of Kyonex LLC and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Pilatesera and Kyonex LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Use or inability to use our website
  • Use of our products
  • Delays or disruptions in service

Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Disclaimer of Warranties

All products and services are provided on an “as-is” and “as-available” basis.

We make no guarantees or warranties, express or implied, regarding:

  • Product performance beyond manufacturer warranties
  • Website availability or reliability
  • Accuracy of content

We do not guarantee that the website will be uninterrupted, secure, or free of errors or harmful components.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States.

Any disputes shall be resolved exclusively in the courts located in Casper, Wyoming.

12. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and will not affect the validity of the remaining provisions.

13. Entire Agreement

These Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Kyonex LLC regarding your use of our website and services.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Legal Business Name: Kyonex LLC
Business Address: 5830 E 2nd St Ste 7000, Casper, WY 82609, United States
Email: support@pilatesera.shop
Phone: +1 (859) 210-9199
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM